What forms of payments do you accept?
We accept Visa, Mastercard, American Express, Discover and PayPal.
Do you wholesale to resellers?
Yes, we do. You may click our Wholesale page for more information to get started!
Who do I contact for press inquiries?
You may contact us at firstname.lastname@example.org.
How do I find out about your new products and sales?
Please, subscribe to our email and follow us on instagram, twitter, pinterest, facebook and google plus to stay in the know. We are constantly adding hot new apparel, shoes and accessories and awesome deals to our website to offer our customers.
How much is shipping for my order?
Standard shipping on our website is free!
Do you ship orders world wide?
Yes, we sure do! We ship international orders.
How much is international shipping?
International standard shipping is free! Free standard shipping is offered world wide.
Once I place an order do I receive an invoice or email?
Yes, of course. Once you have completed your order you will receive an email confirmation and invoice to the registered email given at time of your order.
How long will it take to receive my order?
Orders normally arrive with in 2-5 weeks base on your location. This timing could vary based on your local post carrier.
How do I know when my order has shipped?
When your order ships we will send you a notification email to the e-mail address you registered upon completing your order. Your tracking number is available within 2-5 days after dispatch and can be tracked online.
How do I track my order?
You may track your orders here on www.slayaccessories.com under track order. You may also track your order online on the respective carrier's site.
Why is my tracking number showing invalid?
The tracking information normally appears after 2-5 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
If there is a problem with your tracking number please contact our service at email@example.com. Please include your Slay Accessories order number. We will contact the shipping company on your behalf and gain more information.
If custom duties or taxes are incurred do I pay them?
Yes, custom duties and taxes charged by your country or region is your responsibility. We have no control over these fees that may be charged to you by your local region. We do not charge custom duties on your order.
What do I do if I need to exchange an item or want a refund?
We offer exchanges for a store credit. Please contact us immediately if you have received a damaged or an incorrect item. Once you contact us with appropriate information, we will send an Authorized Exchange Number for store credit. This number is to accompany your returned item for a store credit. All and exchanges for store credit must be received within 7 days domestic and 14 days international with an Authorized Exchange Number.
Can I Cancel my order?
Custom orders can not be cancelled. All shoes are custom made and can not be cancelled. Any apparel or outerwear that is customized for a customer can not be cancelled. All other others must be cancelled with in 24 hours of the time the order was placed.
All returned exchanged items must be returned within 7 days (domestic), 14 days (international). Exchanges for store credit will only occur for eligible products. We reserve the right to refuse the exchange for store credit of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for an exchange for store credit, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.